FAQ

A programme of events & activities is organised monthly and includes a variety of enriching activities. Each home has a dedicated activities coordinator to provide meaningful and engaging sessions to involve our residents. This can be as simple as enjoying a cup of tea and a chat or being involved in a monthly event or function. Some activities you may see whilst visiting our homes could include:

• Visits from entertainers & musicians
• Keep fit sessions
• Arts & Craft activities
• Choir practice
• Reminiscing
• Pamper Sessions
• Baking
• Cards and Board Games
• Quizzes

Yes. Residents are encouraged to participate in activities & interact with other residents, but resident’s preferences are always respected. It is our purpose to enrich the lives of our residents while keeping their best interests at heart. If a resident does not wish to participate in an activity or game, our activities coordinators will always ensure there is an alternative activity to keep them engaged.

We offer a wide array of services for our residents to enjoy. We arrange visits from Hairdressers, Barbers and Chiropodists regularly. We hold church services for all denominations and will also facilitate communions. Our managers are more than happy to organise a member of the church to visit the home as often as requested. Eye tests can be conducted in the home and visits to the dentist can be arranged. For a full list of services please contact the home.

There are a number of ways to make a complaint. You can contact the home manager by phone and raise your concerns directly with the home, the registered manager will follow this through accordingly.

Alternatively, you can use our contact form below to make a complaint which will be dealt with by the Regional Manager and the Quality Team.

All complaints will be dealt with confidentially.

Please refer to our Management of Complaints for further information.

Yes, we take residents’ preferences into consideration when planning menus and choices are available at all mealtimes.

We encourage residents to give us feedback on the food at the regular Residents’ meetings.

Yes, we assess changes in residents eating habits and when there is cause for concern the local SALT department (a team of dietary professionals) visit the residents concerned and advise what is required.

Yes. Snacks and drinks are available throughout the day and evening.

Yes. All homes are fully registered with the Care Quality Commission and the local authority.

Our latest CQC inspection report can be seen on the CQC website: www.cqc.org.uk or you can request a copy from us. We also display each rating on the Homes individual pages.

As long as the practice you are registered with is happy to travel to the nursing home it is possible to keep your GP.
If not, there are several good GP practices nearby where some of our residents are registered.

Yes, we have access to GPs at all times and for emergencies,  all of our homes are accessible by ambulance with Hospitals near by.

A comprehensive care plan is formulated for each resident which reflects their individual needs. These are shared with relatives and updated regularly.
Each Resident has a named key worker.